Refund Policy Overview

At our company, customer satisfaction is our top priority. We understand that sometimes orders may not go as planned. Whether you receive the wrong item, an incorrect quantity, or a damaged product, we are here to help you resolve the issue quickly and efficiently.

When Can You Return an Item?

You are eligible to return an item if:

• You received an incorrect product.
• The quantity you received does not match your order.
• The item arrived damaged or defective.

Please note that returns must be reported within two days of receiving your order to ensure timely assistance.

How to Initiate a Return

To start the return process:

1. Contact our customer service team within two days of delivery.
2. Call us at +1 (213) 396-8890 to notify us about the issue.
3. Provide your order details and describe the problem so we can assist you effectively.

Important Information About Exchanges

Currently, we do not offer direct exchanges. If you need a different item, you will need to:

• Return the original item for a refund.
• Place a new order for the replacement product.

This process helps us maintain quality control and ensure you receive the correct item.

Why Choose Our Refund Policy?

• Prompt customer support: We respond quickly to issues to minimize inconvenience.
• Clear guidelines: Our straightforward return process makes it easy for you.
• Customer-first approach: We stand behind every product we sell, ensuring your satisfaction.

For any questions or concerns, our customer service team is ready to assist you. We value your business and strive to provide the best shopping experience possible.